Honest answers, not a sales script.

GraphX is a connected platform for print operations — storefronts, payments, managed services, supplier integration, and the operating layers that sit on top. We start with three pillars that are available today (Store, Pay, Grow) and extend through ten more pillars in active development or on the roadmap. The Manage layer is where the whole operation comes together as one operating system for your print business.

Four kinds of print operations: Print Shops (owner-operated through 30+ person commercial print shops), In-Plants (corporate captive print operations serving internal users), Higher-Ed (campus print, public-facing or internal), and Franchise / Multi-Location networks. If your shop sells print or facilitates print buying for an organization, GraphX is built for you.

Available today: Store · Grow · Pay. In active development: Connect (SanMar wired; Q4 2026 GA target), Ship (carrier programs in negotiation), Buy (the group-buy and outsource engine — supplier programs in negotiation), Manage (the operating system for your print business — foundational architecture in build), Sell (the CRM), Studio (design, VDP, and proofing), POP (project and campaign management), Automate (the automation fabric runs our own operations today; the in-product builder is in active development). On the roadmap: Flight · Intelligence. Every pillar carries a status badge on its page so you always know exactly where it is.

Three real differences. First, operator-led — Visual Graphx runs its own print shop, so every capability has been stress-tested against real production pressure before it shows up in a customer engagement. Second, integrated rather than bolted together — most platforms hand you a storefront and tell you to integrate payments, shipping, suppliers, and growth services with someone else; GraphX is one platform with one team supporting all of those layers. Third, built to compound — each pillar makes the next one stronger. The platform you start on (Store) is the same platform you grow into (Manage).

Three parts, openly. Platform subscription: $850/mo for Full Store, $450/site/mo for In-Plant / Lite Store. Implementation: Starting at $7,500 (Basic), $10,000 (Standard, where most shops land), $15,000 (Premium); per-site pricing for institutional rollouts. Growth services: Optional, starting at $250/mo for Platform Care; higher tiers tailored to your operation. Full breakdown on /pricing.

In our preferred operating model, yes — GraphX is your merchant processor (powered by Everyware). The reason is operational: one processor means one integration to maintain, which means more dev cycles in the platform and a competitive subscription price. We bring you a rate that meets or beats what you pay today. Exception: in-plant and higher-ed shops where the buying audience is internal don't need merchant processing through Pay.

That's not the preferred model and it's why our subscription stays as competitive as it does. We're happy to walk through the math on a call. For some institutional environments where internal purchasing is the only option, we make exceptions.

Migration is real work, and we treat it as a real project — not as something the customer is left to figure out. Asset migration, template migration, catalog migration, and customer-account migration are all part of the managed launch under GraphX Grow. Stable Store cloning means we start from a battle-tested foundation, not from a rebuild. For shops with significant complexity, we offer dual-run pilots so the new platform proves out before the old one shuts down. SLA-backed support stays close during the cutover.

It depends on what you're moving. Most Print Shop migrations land in the same time-to-launch range as a new build — weeks, not quarters. Complex multi-location or migration-heavy accounts move toward the Premium implementation tier ($15,000+) where the work is sized to the rollout. We give you a real timeline on the call, not a salesperson's guess.

We bring them across as part of the managed launch. Customer accounts, order history, catalog data, templates, artwork — all migrated under the launch program. We've done this before. Customer-facing disruption is minimized through phased cutovers when the situation calls for them.

We stay close during the cutover window. The Grow team owns the launch through the moment your shop is live and stable on GraphX. If something needs attention, you're talking to us — not a tier-1 ticketing portal in another time zone.

No, but most shops do. Platform Care ($250/mo) is the baseline most active accounts choose because it keeps the store healthy and supported. Some shops run without Grow — we won't force it. Most find that the platform plus managed services together is what makes the model work.

Operator-led. The team that supports your platform also runs a print shop. Support is a real conversation with someone who's seen the operational realities you're facing — not a tier-1 troubleshooter reading from a script. Specific SLAs are confirmed on the call based on your plan.

A real person on the GraphX team. Because Pay is also our merchant processing, you don't have to bounce between vendors when something needs attention — your platform support and your payments support are the same team.

Not today. GraphX is a partnership platform — we run a launch with you, we keep your store healthy, we walk through pricing on a call. Self-serve isn't on the near-term roadmap. The customers who fit GraphX want a partner, not a software vendor.

That's part of what GraphX Connect is built to do. Connect is the integration fabric we build and maintain — it includes wiring to ERP, MIS, accounting, and other external systems your shop already runs. Specific integrations are scoped on the call. Connect is in active development; foundational patterns are coming online; named system integrations roll out as they're scoped.

Today, SanMar is fully wired. S&S Activewear, Alphabroder, and 4Over are in active development. Other PromoStandards-compatible partners are added intentionally on request as the platform grows. The supplier integration story sits in Connect (the technical fabric) and Buy (the commercial group-buy and outsource engine); both are in development with a Q4 2026 GA target for Connect.

Connect is built for this. Custom integrations are scoped on the call, then built and maintained as part of the Connect fabric — you don't pay a per-integration setup fee.

Connect has a public GA target of Q4 2026. Other in-development pillars — Ship, Buy, Sell, Studio, POP, Automate, and Manage — are publishing programs as they land, like carrier rates for Ship and supplier programs for Buy. Roadmap pillars (Flight, Intelligence) ship as they're ready, not on a marketing-driven date. Sign up for launch updates on each pillar's page and you'll know when each piece comes online.

Pillars that are part of the platform subscription roll out to existing customers as they come online — no separate purchase. The growth-services side (higher Grow tiers) is shaped per shop, so those evolve through conversations as your shop's needs change. We're explicit on the call about what's included in your specific package.

That's a real conversation, and we won't pressure you. The three pillars available today (Store + Pay + Grow) stand on their own — many shops switch for those alone and pick up the rest as the network grows. Some shops wait for Connect or a specific roadmap pillar before committing. Either is reasonable; we'll tell you honestly which side of that line your situation falls on.

We hear that. The model works best when payment flow is in the platform — better support consistency, better customer experience, and the rate we negotiate often beats what you pay today (powered by Everyware). We'd rather you bring us your current statement than guess. If after the comparison the math doesn't work, we'd rather know that than push.

We're not just replacing your portal — we're upgrading your operating layer. Better economics through integrated payments, shipping aggregation, supplier connections. Better support because one team owns the whole stack. Migration absorbed into the managed launch. The portal isn't the product. The platform around the portal is.

GraphX consolidates relationships. Platform + payments + managed services + supplier integration in one engagement, one account manager, one team. Most shops bringing us in are reducing vendor count, not adding one.

That's exactly why Grow exists. We handle the heavy lifting — migration, training, launch support, ongoing platform health. Your team learns the platform on real workflows during the launch, not in a separate training program. Most shops that come to us saying “we can't do this right now” are running on GraphX three months later.

Real concern, real answer. We treat migration as a managed project — not a self-serve task left to your team. Asset / template / catalog / customer migration handled by us. Stable Store cloning starts from a battle-tested baseline. Dual-run pilots available for complex environments. SLA-backed support through the cutover. We've done this before.

We run live demo stores you can apply for access to. Each demo is provisioned per applicant — we tune the environment to your segment, give you the URL and credentials, and you keep it for 14 days. After the period ends, the demo retires automatically; we let you know before it expires.

Tell us about your shop. We come back with a fitted launch plan — not a configurator quote.

That's a different conversation than the sales site is built for, but we're always open to a real partnership. Reach us through the same form — set the “What's slowing you down” field to “I'm interested in partnering with GraphX” and we'll route from there.